Will I have to pay any additional taxes or duties? No, our prices cover the costs of additional taxes and duties. In the unlikely event you receive any additional import fee, please send through your receipt and we will pay for all charges.
What is all the fuss about ugg boots?
Ugg boots/sheepskin boots were made in Australia for over 200 years, but made popular around the world by Pamela Anderson, who started wearing ugg boots acquired in Australia to keep her legs warm between takes for the television show Baywatch, and it was this, that may well have originally spurred interest in these boots in America. Since 2003, these boots have become very fashionable in the U.S., partly due to marketing by an American company, Ugg Australia, a branch of Deckers Outdoor Corporation. Brian Smith created the Ugg Australia brand in the U.S., importing them to the U.S. in the late seventies. He sold the company to Deckers Outdoors in 1995. Actress Kate Hudson wore a pair of ugg boots on the poster for the mid-2004 movie Raising Helen. They were associated also with the Anglo-American actress Sienna Miller (c2003-5). The sheepskin footwear is now a major category in most U.S. department stores and retail shoe stores (Source: Wikipedia). Other celebrities, wearing ugg boots, include Gwyneth Paltrow, Cameron Diaz, Kate Hudson, Leonardo DeCaprio and the entire Spielberg family.
Can I trust to shop on this website?
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties. The Western Union payment is secure and trustworthy. If you want to know more details about privacy, please see our privacy policy.
How to place an order?
If you are first time to buy products on our website, here are some step-by-step instructions to help you make an order from Uggbootsdirect.
1. Register; in here you need to fill some information.
2. Log in
3. Now, you can browse the products. We provide search function that you can find the products quickly. When you find the product you want to buy, click "Add this to my cart". Then you can click “back to shopping” to continue browsing other products or click “go to check out” to check out. You can click an icon to remove them if you change your mind. The products in your cart are even saved for next time if you log out or accidentally close your browser.
4. The first checkout step is “Delivery Information”, you can edit you address, we will ship to the products to you according to the address. EMS is currently the only shipping method available to use on our website. You can add special request for your order in “Special Instructions or Order Comments”.
5. The second checkout step is “Payment Information”. You should pay attention to the first part “Terms and Conditions “. Please acknowledge the terms and conditions bound to this order. Your order is valid after you have read and agreed to the terms and conditions bound to this order. Paying with Western Union is available on our website; you can send payment quickly and securely online.
6. The third Step is “Order Confirmation”, you can check again your order information, then click “confirm the order”
The next, we will begin to process your order when payment is received. After we send out your order, we will email you the tracking number and tracking links to your registered email address.
Why buy from us?
First, we have five advantages.
1. All of our products have high quality and low price.
2. We offer discount opportunities and continuous supply of new products.
3. Professional packing and handling ensure high efficiency.
4. All products are inspected before shipment.
5. We offer a return and exchange policy and professional customer service.
Second, we have some features. On our website you can not only shopping but also get the information about the fashion.
Do I need to weatherproof my Ugg boots ?
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.
Are all your items in stock ?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you
How do I care for my ugg boots?
Hand-wash your ugg boots in a warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care instructions.
How do I place an order?
The fastest and the most secure way of ordering is by placing an order through Wester union or credit card.Just click the “checkout” buttom after you’re ready to order items,then your payment will be completed instantly.After your payment is received,beyond doubt,your order will be sent out in few hours,and we will send you the tracking number to your email,you can track it on line to check the order process.
How do I make a return or exchange?
Damaged or Defective Items If once you receive the uggboots from us is broken or damaged you can return the item by mail for a full refund. Pls snd us the picture and reson details of the returned items and send it to csboots@gmail.com Error-Related Refunds If there is an error on our part related to your order, we will issue a credit for any applicable shipping and charges.
How do I find out what size do I need?
If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use a chart provided, to estimate your size. Please keep in mind that sheepskin will compact and form around your foot over the time and what appeared to be a tight fit initially, will settle into a comfortable fit after a couple of weeks. The ugg bots designed to be worn on bare fit, providing luxurious feeling of natural sheepskin against your skin.
I am concerned about using my credit card online. Is your site safe?
Our on-line store uses 128-bit SSL encryption technology similar to the protection offered by many banks.
How can I check the status of my order?
When your order has been sent out , we will send a tracking number to your email , you can track online too!
How does a Customer Loyalty Discount Program work?
If your are a wholesale men want to get discount , pls send to me email csboogs@gmail.com Price accoding your order quantity.
What is the height of the product?
Height of each product varies slightly depending on the size. The approximate height of each product is indicated under it's description.
When will a refund be issued for the returned/exchanged product?
Once the product is sent back to us, please allow around 10 working days for the parcel to reach our office and further 48 hours for the refund to be processed. We will notify you by email as soon as the refund is issued.
Does the manufacturer have a warranty ?
UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.
Why can't I find the size/colour that I am looking for?
NOTE: In our opinion, you should select the correct size you
need. We are not responsible for the size not fit right. We are sorry
for this inconvenience.
Only sizes/colours that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colours vary depending on the demand.
How to cancel an order?
You needn’t to contact us to cancel the order, if you have not paid for your order. Before orders match payments, we ignore them. So if you haven’t paid, please don't worry, we are not processing your order.
If you determine to cancel the order that you have already paid, please contact us as soon as possible.
If there is something you uncertain in your order and you want to change it, please contact us and put the order on hold while you decide. There have the packing process so you still time to make changes.
You should pay attention to the following points:
1.If the package has already been delivered we cannot cancel or change the order.
2.If you want to cancel an order because you are adding further products, and not canceling the previous items, please contact us and we will process it, usually for no extra fees.
Why are your UGG Boots so cheap ?
Our Ugg Boots are directly from factory via China(UGG Wikipedia.). That is why you could buy them at a relatively low price.
