Return & Exchange Policy

Replacement  Non-quality Problems
In 30 days (from the date products received), if you are not satisfied with the boots in color or size, it can be returned and exchanged under the following condition.
1.Send back the boots in original package, you must be assured boots unworn or undamaged
2. We are not responsible for any freight cost,you pay for return freight cost.
3. We will send you a new pair or refund you payment only if we double check the boots in good condition as you stated after getting return boots.

Defectitives（Quality problem）
In 30 days (from the date products received), if you run into defectitives (Non-human factors or non-resistant external damage), it can be returned and exchanged under the following condition.
1.Send back the boots in original package, you must be assured boots unworn or undamaged.
2. We are not responsible for any freight cost, you pay for return freight cost.
3. We will send you a new pair only if we double check the defectitive boots as you stated after getting return boots. (Note:  We reserve the right to judge defectitives by personal factors or non-resistent external damage. if defectitives problems are caused be human factors or avoidable damage, money will not be refund.)

UNACCEPTABLE REASON on a refund :  if boots are worn or unworn but exceed 30days return period or missing original package,  it can not ask for refund.

Warranty  in 1 year (from the date products received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will repair it and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you. Or you can also find your local repairing place nearby and fix the faulty items, then a copy of the receipt for repairing cost is requested to send us and we return you the repair cost . (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage through the faulty item pictures you send to us. The repairing cost should not be reimbursed by us if its quality problems are caused be human factors or avoidable damage.)

Return and partial refund : We cannot give a full refund for non-quality problems such as:
 “The product does not look like the ones in your picture.”
 “The product is not what I’d imagined.
 “I am not satisfied with this product.”
 ”I didn’t realize before placing order that the items you sell are superior replica ones.”
In 7 days (from the date products received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the return products intact, besides deducting sending freight cost, we will also deduct 30% handling fee based on your order total amount and you will get a partial refund.Please provide us yoru  account,we will refund you parital payment to your account.

Return and full refund In 7 days (from the date products received), if you find the products with quality problems, it can be returned and refunded. You need to send back  us the products in original package (you will pay the shipping fees). When we receive the return products intact, we will only charge 30% handling charge, the balance will be refund to your account. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)

Order Cancellation  Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 4-6hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.


NOTE: In our opinion, you should select the correct size you need. We are not responsible for the size not fit right. We are sorry for this inconvenience.

Contact Request Form:Contact Request Form is the fastest and most efficient way to get answers from our representatives about billing questions, technical support and other support needs. Please select the most appropriate subject so your request can be forwarded to the proper department.

If you have any questions, please email our Customer Service, we will offer you the return details.